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PURCHASE/RETURNS/CANCELLATION
POLICY: PURCHASE: We believe in offering
the very best value, quality, and selection. Plus, we want you to enjoy your
purchase. Every order that you
place on our Site will be subject to acceptance in accordance with these Terms
of Sale. The final details of your order will be listed during the checkout
process. Following completion of the checkout process, we will send you an
email confirming receipt of your order, detailing the products you have ordered
with an order number, and setting forth the shipping address and delivery
method for your order. This email is not an order acceptance from us, and your
order will not be completed and accepted until we notify you that it has been
shipped. Some (very few) items may require additional "over-sized"
shipping fees. If so, we will notify you by email, an explanation of the
extra fee, and you can either accept or cancel the order. You must accept
the added charge by replying to the email saying you have read and agree to the
added fee. If you wish to cancel the order, no problem, the sale will be
cancelled and the "pending" charge will void. If we do not get
in contact with you by phone or email, your order will be automatically
cancelled without shipment.
Once we have processed
your order, we will send you another email confirming that your order has been
shipped (the "Shipping Notification"). You should save the shipping
notification for your own records. The Shipping Notification will be deemed to
be completion of your purchase contract. Any products on the same order which
we have not confirmed in the Shipping Notification will not form part of that
contract. Completion of the contract will also not take place where we have
notified you that we cannot accept your order. If your order is shipped via
USPS,UPS, or Fed-EX, we will send you a tracking number in the Shipping
Notification so you can track your purchase. We reserve the right to cancel any
order and/or prevent access to the Site at any time, with or without cause.
RETURNS: In the event you wish to
send a product to us, you may return the unopened/unused/undamaged item(s) for
a refund or exchange within 30 days from the date of purchase. All returned items, must be unopened,
unused, undamaged, and in original package with all contents. If items returned are not within these limitations, the return will be
refused and no refund will be issued. All returns require
a return authorization number which must be present on the outside of the
return package. Please request your return authorization number by
contacting us at 562-371-8023 or sales@outkastfishingtackle.com
to ensure your return or exchange is documented and
any potential questions have been answered prior to the return. A return
authorization number will be provided to you and is required before you ship any items to us. We recommend you
send your return with tracking and insurance incase lost or damaged items
during shipment. If something is
lost/damaged, the customer will need to file a claim with the shipping company
if they wish to receive payment for the lost/damaged items. If a package is sent to us with missing or
damaged items, you will not receive credit or a refund. For additional
information see below for "exceptions and exclusions".
EXCEPTIONS &
EXCLUSIONS: If your order arrives damaged or missing items, you must notify us
immediately and we may require picture(s),
statement(s), and full assistance with filing the loss/damage claim as required
with the shipping company (i.e. usps, fed-ex, ups, private courier, etc). If
you do not contact us immediately or do not assist as needed with fling the
claim, you may be denied a refund or exchange. Any items received and not immediately reported
as damaged/lost, will be determined you received all items as "new and as described".
Due to the type of items we sell (fishing tackle) several of the
items can and do become damaged during normal use, including but not limited
to, rods, reels, lures, tackle bags, kill bags, hoop nets, landing nets,
fighting belts, and gaffs. If you believe a product is
or has becomes defective, you shall contact the manufacture for that particular
product(s). Products with the brand name "PREDATOR" on this site
are sold in brand new condition. All “PREDATOR”
items are sold in "as-is" condition, without and warranty and the California
"implied warranty" law does not apply due to the nature of use of
these items.
CANCELLATIONS: We try to ship your order as quickly as
possible, so once your order has been processed we are no longer able to cancel
or modify it. If necessary your order may be returned or exchanged as described
above.
Several items on this site will say "this item qualifies for free shipping". That means, there is no over-sized shipping fee for that item (very few items are considered over-sized). Orders are eligible for free shipping once 89.00 or more is purchased, excluding the cost of any over-sized items
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